FAQ’s

How do I get to the Dunkin’ Donuts Center (DDC)?
Please click here “Directions/Parking”.

Is outside food or beverage allowed into the DDC?
No. Outside food and beverage are not allowed into the arena.

What time do doors open prior to an event at the arena?
For most events at the arena, doors typically open one hour prior to the event.

Does the DDC allow re-entry?
No. Patrons are not allowed to exit and re-enter the arena during an event.

Are point & shoot or video cameras allowed into the DDC for events?
The camera policy is determined by each show and varies dependent on each event. Small digital point and shoot cameras are acceptable. No audio or video recording devices are permitted for any event. To find out about the camera policy for a show, please call our Box Office at 401.331.6700 two days before the event.

Is smoking permitted at the DDC?
No. The arena is a smoke-free facility. Smoking is prohibited and violations will result in ejection from the arena without a refund.

Are there ATM machines at the DDC?
There are two ATM locations on the premises – one is located inside the building on the concourse across from Section 125/126. The other ATM is accessible from the exterior of the venue on the Hilton side of the building.

How do I purchase tickets for an event?
Tickets can be purchased in person at the Box Office, online at www.ticketmaster.com or Charge-by-Phone at 1.800.745.3000.

What methods of payment are acceptable at the Box Office?
The Box Office accepts cash and the following credit cards: American Express, Discover Card, Mastercard and VISA.

Where are my seats located?
To locate your seats for an event, please click here.

How can I get backstage passes to a show?
The arena does not issue or have access to backstage passes.

Where are the DDC Box Office and Will Call/Ticket Pick-up located?
The Box Office, as well as the Will Call/Ticket Pick-up windows, are located inside the main entrance of the arena.

Does my child need a ticket?

Children two years of age and older must have a ticket. All children that are under two years of age may enter without a ticket but must sit on a parent/guardian’s lap. For additional questions, please contact the Box Office at 401.331.6700.

What is the mailing address for the DDC?
The mailing address is:
Dunkin’ Donuts Center
One LaSalle Square
Providence, RI 02903

Where do I park for events at the DDC?
Please see our “Directions/Parking” page.

How do I contact the Providence Bruins or the Providence College Friars office?
The Providence Bruins can be reached at 401.273.5000 or online at www.providencebruins.com.
The Providence College Friars can be reached at 401.865.GOPC or online at www.friars.com.

What are some restaurants and hotels that are located near the DDC?
Please visit  “Providence/Warwick Convention & Visitors Bureau”.

Does the DDC donate tickets to charities?
Interested organizations must provide a letter on official organization letterhead to the Marketing Department. Donation requests should be forwarded to: Donation Request; Dunkin’ Donuts Center, One LaSalle Square, Providence, RI 02903 or faxed to 401-751-6792. For Providence Bruins ticket donations, please contact the Providence Bruins at 401.273.5000 or visit www.providencebruins.com.

How do I purchase group tickets?
Group discounts are available to various family shows and events. Please visit the Group Sales page for additional information.  For Providence Bruins group tickets, please contact the Providence Bruins at 401.273.5000 or online at www.providencebruins.com.

Is there a Lost & Found?
For Lost and Found during an event, please check with Guest Services located on the Concourse (located across from Section 128) to turn in or inquire about lost items.

When is the Box Office open?
For Box Office hours and information, click here.

How do I purchase accessible seating?
Accessible seating is available for all events at the arena. When purchasing tickets, please mention that you are in need of accessible seating or you can call 401.331.6700 ext.7154 to request accessible seating.

How do I rent a suite for an event?
For suite rental at the arena, click here or call Providence Sports + Entertainment at 401.273.5000.

How do I access the Budweiser Bar & Grill?
The Budweiser Bar & Grill, located on the 3rd level of the arena, is open during most events to all tickets holders. Please check with the Budweiser Bar & Grill for information. Reservations are recommended. For menu or private party inquiries, please contact Sportservice at 401.572.3538.

Are strollers permitted in the arena?
Yes, strollers are allowed in the arena and may be stored at Guest Services during the event. (Guest Services is located on the Concourse across from Section 128)